Returns & Refunds Policy
Last updated: July 17th 2025
At Sunnation Foods, customer satisfaction is important to us. If you are not completely happy with your order, please review our returns and refunds guidelines below.
1. Return Eligibility
- Returns are accepted within 7 days of receiving your order.
- Items must be unused, unopened, and in original packaging.
- Perishable items such as food and snacks are non-returnable unless faulty or damaged.
2. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery. We may request photos of the item and packaging for verification.
3. Refunds
If your return is approved, we will issue a refund to your original payment method. Shipping fees are non-refundable unless the return is due to an error on our part.
4. How to Initiate a Return
To initiate a return or report a problem, email us at [Insert email] with your order number and reason for the return.
5. Australian Consumer Law
This policy complies with Australian Consumer Law. You are entitled to a refund or replacement if the product is faulty, not as described, or unfit for purpose.
6. Contact Us
If you have any questions about our returns policy, please contact:
- Email: admin@sunnationfoods.com.au
- Address: Unit 6 / 28-34 Orange Grove Road • Warwick Farm • New South Wales, 2170
Last updated: July 17th 2025
At Sunnation Foods, customer satisfaction is important to us. If you are not completely happy with your order, please review our returns and refunds guidelines below.
1. Return Eligibility
- Returns are accepted within 7 days of receiving your order.
- Items must be unused, unopened, and in original packaging.
- Perishable items such as food and snacks are non-returnable unless faulty or damaged.
2. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery. We may request photos of the item and packaging for verification.
3. Refunds
If your return is approved, we will issue a refund to your original payment method. Shipping fees are non-refundable unless the return is due to an error on our part.
4. How to Initiate a Return
To initiate a return or report a problem, email us at [Insert email] with your order number and reason for the return.
5. Australian Consumer Law
This policy complies with Australian Consumer Law. You are entitled to a refund or replacement if the product is faulty, not as described, or unfit for purpose.
6. Contact Us
If you have any questions about our returns policy, please contact:
- Email: admin@sunnationfoods.com.au
- Address: Unit 6 / 28-34 Orange Grove Road • Warwick Farm • New South Wales, 2170